• Little progress with conservative treatment
• Delays in returning to work
• Treatment with more than one physician
• Family doctor as the treating physician
• Lack of appropriate diagnostic testing, or vague diagnosis
• Causation issues
• Health issues unrelated to injury
• Lost time cases
• Previous work-related injury
• Employer unable to accommodate work restrictions
• Motivation to return to work is questioned
• Poor communication or animosity between involved parties
• Catastrophic injury or trauma
• Pain management is indicated
• Surgery is indicated
• Psychiatric or emotional components
• Unfamiliarity with treating physician

When To Call:

Case management is the most effective means of monitoring the status of your injured or ill employee. Using case management will assist in controlling the direction of the case while focusing on providing the employee the best medical care available.

The nurse case manager works as a liaison with all disciplines involved to coordinate and facilitate the employee reaching maximum medical improvement and safely returning to work. This is accomplished by utilizing the case manager’s expertise and resourcefulness in an effective cost containing manner.